1. Products can only be exchanged when the following conditions are met
- The product is not in the right category or specifications that the customer has agreed to order before.
- Defective products due to manufacturer. In that case, we only accept exchange or return within 3 days from the date the customer receives the goods.
2. Case of not accepting to exchange or return products
- The product is defective due to the user. You want to change the product type and design that are different from the original agreement.
- Customers carefully review the product before buying, avoiding the need to return or exchange products.